FAQs

Q: Do you offer free shipping?
A: Yes, at InfraTreat, we offer FREE shipping within the contiguous 48 states of the USA.

Q: How long does shipping take?
A: The average shipping time is 3-7 business days.

Q: Where do you ship?
A: Currently, we only sell and deliver within North America.

Q: How will I know when my order is confirmed and shipped?
A: You will receive a confirmation email upon placing your order. Your item will be shipped within 2 days of order placement. Once processed and dispatched, we will provide a tracking number to monitor your delivery.

Q: What should I do if my item arrives damaged?
A: Carefully inspect your item(s) upon delivery. If damage is observed, note it when signing for delivery and promptly photograph the issue. Send the images to returns@infratreat.com. We will manage the insurance claim process and cover all shipping and handling costs for damaged items.

Q: What is your return policy?
A: We offer a 30-day hassle-free return policy for our infrared saunas due to buyer's remorse. The sauna must remain 100% unused and in its original condition and packaging.

Q: Are there any fees for returning a sauna?
A: Yes, there are fixed fees to cover shipping and handling expenses:

• $400 for 1-2 seated infrared saunas
• $500 for 3-4 seated saunas
• $600 for 5 seated and up saunas

Q: How do I initiate a return?
A: Contact us at returns@infratreat.com to initiate a return.

Q: Do you offer a price match guarantee?
A: Yes, if you find a lower price on our product elsewhere within six months of your purchase, inform us and we will refund you the difference.

Q: How do I request a price match refund?
A: Email us a link to the product on our competitor's site within six months from your order date, and we'll process the credit accordingly.

Q: Are there any limitations to the Price Match Guarantee?
A: Yes, the following conditions apply:

• The item must be purchased from our website before requesting the Price Match Guarantee.
• Promotional offers such as rebates and buy one, get one free deals are not eligible.
• The item must be in stock on the competitor's website.
• The competitor must be an online store without a physical retail location.
• Discounter or auction websites such as eBay and Overstock are not eligible.
• The competitor must be an Authorized Retailer of the product.
• The Price Match Guarantee covers both the item price and shipping charges but excludes sales tax.

Q: How do infrared saunas promote detoxification?
A: Infrared saunas encourage sweating, which may help the body eliminate toxins and impurities through the skin.

Q: Can infrared saunas help with relaxation?
A: Yes, infrared sauna heat can help relax muscles, relieve tension, and reduce feelings of stress.

Q: Do infrared saunas improve circulation?
A: Infrared heat is supported by research to promote better blood flow, cardiovascular health, and enhance tissue oxygenation.

Q: How do infrared saunas benefit skin health?
A: Sweating in infrared saunas can clear pores for healthier skin, and improved circulation can enhance complexion.

Q: Can infrared saunas aid in weight management?
A: Infrared saunas are recognized for supporting the boosting of calorie burn and heart rate.

Q: Do infrared saunas help with sleep?
A: Relaxation in infrared saunas before bed can foster better sleep quality by reducing stress.