Return And Refund Policy

Damages

Upon delivery, carefully inspect your item(s) for any damage. If damage is observed, please note it when signing for delivery and promptly photograph the issue, sending the images to returns@infratreat.com. We will manage the insurance claim process on your behalf. Rest assured, shipping and handling costs for damaged items are fully covered by us.

Cancellations & Refunds

We offer our customers a 30-day hassle-free return policy for our infrared saunas due to buyer's remorse. If you decide to return the sauna within 30 days of purchase and it remains 100% unused, you can do so for a fixed fee:

  • $400 for 1-2 seated infrared saunas.
  • $500 for 3-4 seated infrared saunas.
  • $600 for 5 seated and up infrared saunas.

These fees cover shipping costs and handling expenses. To initiate a return, please contact us at returns@infratreat.com. Please ensure the sauna is not assembled and remains in its original condition and packaging.