Return And Refund Policy

Damages:

Damages:
Upon delivery, carefully inspect your item(s) for any damage. If damage is observed, please note it when signing for delivery and promptly photograph the issue, sending the images to returns@infratreat.com. We will manage the insurance claim process on your behalf. Rest assured, shipping and handling costs for damaged items are fully covered by us.

Cancellations & Refunds:

We offer our customers a 30-day hassle-free return policy for our infrared saunas due to buyer's remorse. If you decide to return the sauna within 30 days of purchase and it remains 100% unused, you can do so for a fixed fee:

• $400 for 1-2 seated infrared saunas.
• $500 for 3-4 seated  infrared saunas.
• $600 for 5 seated and up infrared saunas.

These fees cover shipping costs and handling expenses. To initiate a return, please contact us at returns@infratreat.com. Please ensure the sauna is not assembled and remains in its original condition and packaging. Thank you for your understanding.