Shipping Policy
At InfraTreat, we're pleased to offer FREE shipping within the contiguous 48 states of the USA, with an average shipping time of 3-7 business days. Please note that we currently only sell and deliver within North America.
When you place an order with us, you'll receive a confirmation email to acknowledge your purchase. Your item will be shipped within 2 days of order placement. After your order is processed and your infrared sauna is dispatched, we'll promptly provide you with a tracking number to monitor your delivery every step of the way.
Damages:
Damages:
Upon delivery, carefully inspect your item(s) for any damage. If damage is observed, please note it when signing for delivery and promptly photograph the issue, sending the images to returns@infratreat.com. We will manage the insurance claim process on your behalf. Rest assured, shipping and handling costs for damaged items are fully covered by us.
Cancellations & Refunds:
We offer our customers a 30-day hassle-free return policy for our infrared saunas due to buyer's remorse. If you decide to return the sauna within 30 days of purchase and it remains 100% unused, you can do so for a fixed fee:
- $400 for 1-2 seated infrared saunas
- $500 for 3-4 seated saunas
- $600 for 5 seated and up saunas
These fees cover shipping costs and handling expenses. To initiate a return, please contact us at returns@infratreat.com. Please ensure the sauna is not assembled and remains in its original condition and packaging. Thank you for your understanding.